Terms & Conditions

Customer Satisfaction is extremely important to us. This means that we want all of our customers to receive their order in a timely fashion and to be 100% happy with the products they receive.

Paper Lanterns UK will offer a full refund on products ordered, should you not be entirely satisfied. For a refund we would require all products to be returned to Paper Lanterns UK undamaged within 14 Days.

Before returning any products please use our Returns Link so that we can help you.

The above Terms & Conditions do not apply to Clients Branded orders. All such orders are non refundable.